Cancellation Policy - RAGU SALES AND DISTRIBUTION PRIVATE LIMITED
At RAGU, we strive to provide you with the best shopping experience. Please review our cancellation policy carefully to understand your options.
Order cancellations are accepted within 24 hours of placement without any charges.
Order Cancellation Timeframe
✓ Within 24 hours - Full refund, no questions asked
✓ 24-48 hours - Refund processed after order retrieval from shipping
✓ After 48 hours - Cannot cancel as order enters processing phase
Return Policy
We offer a 15-day return policy from the date of delivery. Items must be in original condition with tags attached and in original packaging.
Return shipping is free for defective or wrong items. For size exchanges, we provide free return shipping.
Non-Returnable Items
✗ Personalized or customized items
✗ Items without original tags
✗ Sale or discounted items (unless defective)
✗ Undergarments and intimate wear for hygiene reasons
Refund Processing
Refunds are processed within 5-7 business days after we receive the returned items. The amount will be credited to your original payment method.
Contact for Cancellation
Phone: +91 7357615562 (9:00 AM - 6:00 PM, Monday-Saturday)
Email: rag9281@gmail.com
Address: Shop No 2, Raika Bag, Gopal Market, Phalodi, Rajasthan - 342301
Last updated: January 2025 | Policy subject to change without prior notice