Refund Policy - RAGU SALES AND DISTRIBUTION PRIVATE LIMITED
At RAGU, we strive to ensure complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund process as outlined below.
Eligibility for Refunds
✓ Items must be returned within 15 days of delivery
✓ Products must be unused, unworn, and in original condition with tags attached
✓ Proof of purchase (order number/invoice) must be provided
Non-Refundable Items
✗ Final sale items marked "Non-Returnable"
✗ Damaged items due to customer mishandling
✗ Items without original tags or packaging
Your satisfaction is our priority - we process refunds within 3-5 business days after receiving returned items.
Refund Process
1. Initiate return request via email or customer care
2. Receive return authorization and shipping instructions
3. Ship items to our warehouse using prepaid label
4. Receive refund confirmation once items are verified
Refunds are credited to the original payment method within 5-7 business days after processing.
Exchange Policy
✓ Size/color exchanges available within 15 days
✓ No additional shipping charges for exchanges
✓ Exchange subject to product availability
Contact Us
For refund inquiries: +91 7357615562
Email: rag9281@gmail.com
Address: Shop No 2, Raika Bag, Gopal Market, Phalodi, Rajasthan 342301